Customer Satisfaction Survey

In 2009, the Madison Fire District initiated it’s first ever customer survey program. The program’s focus was to receive an open and honest evaluation of the services provided to the community by the end user. The survey is handed out or mailed to residents who have made a call for service and asks that they evaluate the service they received. The goal of the survey is to identify areas for improvement based on the end user evaluation. To date we have received a 10-12% return on the surveys and have received many positive surveys, reinforcing the positive direction the District is striving to take. Below is a copy of the current survey used and identifies area we are reviewing. If you have any questions regarding the survey please contact Lt. Tod Baker or FF. Pat Davis through the District Office at (440) 428-6531. To download a copy please click here.